Fast. Professional. Knowledgeable.
It’s our business to support your business.
Although FLEXform’s time-tested reliability means that you seldom experience any issues, there may come a time when you need support—quickly. And we’ll be there for you, providing world-class problem resolution services when you need them, keeping you running smoothly and efficiently. Also included in FLEXform Support are timely software updates ensuring that you are always running the latest and greatest software.
Our in-house technicians understand FLEXform and your needs.
Here’s what we want you to know: we don’t outsource FLEXform Support. Our support professionals are highly-skilled technicians who know and understand our products. They possess first-hand knowledge about how the software works, and have direct access to our software developers should the issue be a bit more complex.
Talk to us.
And you can get the help you need in multiple ways—whatever is convenient for you—phone, fax, e-mail or the FLEXform Support Portal. You choose how and we’ll take it from there.
Enhance. Improve. Solve.
We are dedicated to evolving FLEXform to meet your constantly changing business needs. When you participate in our support program, you receive enhancements and updates on a regular basis. Every new release offers improvements, fixes, and new functionality to ensure that your organization benefits from our user-friendly and robust document generation solution.
A portal to your success.
FLEXform’s convenient Support Portal supports a wide range of documentation needs. We built our portal using advanced technologies, providing you access to support documents, year-end tax document templates and a self-service area to log support calls and request software updates.
As part of our support capabilities, our technicians use state of the art remote desktop software to check your systems giving us the ability to solve your problem as if we were at your site. This enables us to handle issues quickly and efficiently, and minimize down time.
Log, track, resolve.
We log, track and follow up on every call to ensure your issue or question is resolved swiftly. The success of your business is always at the forefront of every one of our staff member’s minds. Because, without you, we wouldn’t be here. It’s all about you.
When you need it now, you need it NOW…
Not later. For instance, if your payroll checks don’t print, your HR department is going to have angry employees. When invoicing is interrupted, so is cash flow. If purchase orders aren’t generated, production is interrupted because necessary materials don’t arrive when you need them.
Your documents are mission critical.
We understand this. That’s why FLEXform Support offers:
- Access to on-site support technicians via phone, Web, fax and e-mail
- Access to product enhancements and updates
- Access to the FLEXform Support Portal
- Detailed documentation and support articles